Privacy Policy

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Effective Date: 03/06/2025

At Cleaning genie, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or engage with our services.

1. Who are we

Cleaning Genie

0754355383 | info@cleaning-genie.com

We are a fully certified and globally accredited biohazard cleaning company offering specialist cleaning services Nationwide.

2. What Information We Collect

We may collect and process the following types of personal data:

• Identity Information: Name, title
• Contact Details: Email address, phone number, address
• Technical Data: IP address, browser type, device, operating system
• Usage Data: Information on how you use our website
• Enquiry Details: Information you provide when contacting us (e.g., service location, nature of enquiry)

3. How We Use Your Information

We only use your data when the law allows us to. Most commonly, we use it to:

• Respond to enquiries or service requests
• Provide and manage our services
• Improve our website and customer experience
• Comply with legal and regulatory obligations

We do not sell or rent your personal information to any third parties.

4. Data Sharing

We may share your data with:

• Trusted service providers (e.g., web hosting or payment processors)
• Regulatory bodies, law enforcement, or legal advisers if required by law
• Contractors or sub-contractors involved in delivering your service (only as necessary)

All data sharing is done securely and only when necessary.

5. Cookies

Our website may use cookies to enhance user experience. Cookies are small text files stored on your device that help us:

• Analyse website traffic
• Remember preferences
• Improve functionality

You can set your browser to refuse cookies or alert you when cookies are being used.

6. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encrypted communications (SSL), and regular staff training.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict data processing
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, please contact us at [your email address].

8. Retention Period

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated revision date. We recommend checking this page regularly to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy, or how we handle your data, please contact:

Natalie Watts

Founder of Cleaning Genie

info@cleaning-genie.com

07543553583